Frequently Asked Questions

 

I’m a retailer and I would like to sell your products? 

Yes. Please send your enquiry and order details (product name, product size, product color, shipping details, and contact details) to cs@grinbrands.com. Plaese let us know your phone number and our customer service executive will call you.

How can a pay for my order?

You can pay by Credit Cards (All MasterCard / Visa / Maestro / RuPay). All Debit Card, Net Banking, Cash Cards, Mobile Payments. We support COD payments as well (Only Metro Cities in India)

Can I place my order by mail or over phone?

Yes. Please send your enquiry and order details (product name, product size, product color, shipping details, and contact details) to cs@grinbrands.com. Plaese let us know your phone number and our customer service executive will call you.

How can I track my shipment(s)?

If you did not receive any tracking number via email, please send an email with your invoice number and order date to cs@grinbrands.com and our experts will help you.

How long does shipping take?

We ensure all paid for orders are fulfilled and delivered within 2/4 WORKING DAYS all Metro and Semi Metro Cities (excluding Saturdays, Sundays and Public holidays), anywhere in India to your house or business address. Please note that orders may take more time if weather and other accidental will generally take more time for delivery.

Will I receive a refund if I refuse the shipment when it is delivered to me?

If customers refuse a package due to custom / taxes issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

How do I return (part of) my order?

You can always return the goods if they are unused and in the original packaging. However, we do not offer free return shipping. Always contact our customer support first before sending anything back. Without their written permission, we cannot refund your order.

Why don't you ship to my country?

It depend on the Brand and product line we operate in the market, If you want to ship to your country , plaese contact us and we will quote you the shipping cost to your country.